Privacy Policy
Last Updated: 17th, January 2025
Swap Fintech Ltd (“we”, “our”, “us”) operates the BambaSwap application (“App”) and the website bambaswap.com (“Website”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
1.1 Personal Data
We may collect the following personally identifiable information that you provide to us:
- Phone number: Used for account verification, communication, and potentially for fraud prevention purposes.
- Contact information from your device (with your explicit permission): This may include your contact list to help you connect with friends on the service (we will explicitly ask for your consent before accessing this information).
- Financial Information: If you use our in-app payment features, we may collect financial information such as payment card details, bank account information, and transaction history. This information is securely processed and stored by our payment processors.
1.2 Usage Data
We may automatically collect the following information when you use our Service:
- IP address: Used to diagnose server problems, administer the Service, and for security purposes.
- Device Information: Including device type, operating system, unique device identifiers, and mobile network information.
- Usage Data: Such as app usage patterns, features used, and in-app interactions.
- Location Data: We may collect location data, including your general location (e.g., city, country) or precise location (with your explicit consent) to provide location-based services, improve the Service, and for fraud prevention.
2. Use of Your Personal Data
We may use your information to:
- Provide, operate, and maintain the Service: This includes facilitating transactions, processing payments, providing customer support, and ensuring the smooth functioning of the App and Website.
- Manage your account: To create and maintain your account, verify your identity, and provide you with access to the Service.
- Communicate with you: To send you updates, promotional offers, or information regarding the Service. You can opt-out of these communications at any time.
- Analyze usage and improve the Service: To understand user behavior, identify areas for improvement, and personalize your experience.
- Ensure legal compliance and protect against misuse: To comply with applicable laws and regulations, prevent fraud, and protect the security and integrity of the Service.
- Develop and improve our products and services: To analyze usage patterns and develop new features and services.
3. Sharing Your Information
We may share your information:
- With service providers: We may share your information with trusted third-party service providers who assist us with payment processing, data analytics, customer support, marketing, and other essential functions. These providers are contractually obligated to protect your information.
- During business transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Service of any such change in ownership or control of your personal information.
- With law enforcement and other authorities: We may disclose your information to law enforcement or other authorities if required by law, court order, or legal process.
- To protect our rights and interests: We may disclose your information to protect our rights, property, or safety, and the rights, property, or safety of others.
4. Retention of Data
We retain your personal data for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements.
5. Security
We implement appropriate technical and organizational security measures to protect your data from unauthorized access, use, disclosure, alteration, or destruction. These measures include:
- Encryption: We use encryption to protect your data both in transit and at rest.
- Access controls: We restrict access to your personal data to authorized personnel who have a legitimate need to access it.
- Regular security assessments: We conduct regular security assessments and vulnerability scans to identify and mitigate potential risks.
6. Your Rights
You have the following rights regarding your personal data:
- Access: You have the right to access your personal data that we hold about you.
- Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
- Erasure (Right to be Forgotten): You have the right to request that we delete your personal data, subject to certain exceptions (e.g., legal obligations).
- Restriction of Processing: You have the right to restrict the processing of your personal data in certain circumstances.
- Data Portability: You have the right to receive your personal data in a portable format and transmit it to another controller.
- Objection: You have the right to object to the processing of your personal data for certain purposes (e.g., direct marketing).
You can exercise these rights by contacting us at the contact information provided below or through the Service settings.
7. Children’s Privacy
We do not knowingly collect personal data from children under 13. If you are a parent or guardian and you believe that your child under 13 has provided us with personal data, please contact us, and we will take steps to delete such information.
8. Cookies
We use cookies and similar technologies to enhance your experience on our Service. Cookies are small text files that are stored on your device. They help us:
- Remember your preferences and settings: This makes your experience more personalized and convenient.
- Analyze usage patterns: We use cookies to understand how you use our Service so we can improve it.
- Provide relevant advertising: We may use cookies to deliver targeted advertisements that are more relevant to your interests.
You can control cookies through your browser settings. However, please note that disabling cookies may affect your ability to use certain features of our Service.
9. Third-Party Links
Our Service may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of those websites before providing any personal information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes).
11. Contact Us
For any questions about this Privacy Policy, please contact us:
Email: info@bambaswap.com
Phone: +254111051190